Refund & Return Policy

Due to the nature of pharmaceutical products and strict health and safety regulations, our return policy differs from standard retail returns. A return or refund may be initiated within 30 days of delivery under the following conditions:

The following items are strictly non-returnable and non-refundable due to pharmaceutical safety regulations and hygiene standards:

• Opened or partially used medication
• Products without original packaging
• Controlled substances or prescription-only medicines (except in cases of error on our part)
• Temperature-sensitive products that have been opened
• Products ordered in error by the customer (wrong dosage, wrong quantity)
• Products that have been stored incorrectly by the customer after receipt
• Digital products, downloadable content, or consultation services

Once your refund is approved, please allow the following processing times:

• Credit / Debit Card: 5–10 business days (varies by bank)
• PayPal: 3–5 business days
• Cryptocurrency: 1–3 business days
• Bank Transfer: 5–10 business days
• Store Credit: Instant (credited to your account immediately upon approval)

Refunds are issued to the original payment method. If the original payment method is no longer available, we will issue store credit or arrange an alternative in consultation with you.

AllCareMedicines does not charge any processing fees for approved refunds. Your refund amount will equal the product price paid. Original shipping charges are non-refundable unless the return is due to our error.

For eligible claims, we offer free reshipping as our preferred resolution. Reshipped orders are processed with the same priority as new orders and dispatched within 24–48 hours of approval. A new tracking number will be emailed once dispatched.

In the rare event that a second shipment is also undelivered due to transit issues in a specific region, we will issue a full refund rather than a second reship.

If you receive a product that is damaged in transit, contains manufacturing defects, or differs from what you ordered:

• Do not open or use the product if you suspect damage or contamination.
• Take photographs of the outer packaging and the product as received.
• Contact us within 7 days of delivery with your order number and photographs.
• We will arrange a free replacement at no cost to you, including any associated shipping fees.

We take product quality seriously. All reported defects are logged and forwarded to our quality assurance team to prevent recurrence.

If your tracking information shows no movement for 14 or more consecutive days (or 21 days for international shipments), your package may be considered lost. To initiate a lost package claim:

• Contact our support team after the waiting period has elapsed.
• Confirm your shipping address is correct in your order details.
• We will initiate a trace with the carrier on your behalf.
• If the package is confirmed lost, we will offer a free reship or full refund.

Note: Some delays in transit are expected during peak periods or due to customs inspections. We ask that you allow the full estimated delivery window before raising a lost package claim.

Customers are responsible for understanding the import laws in their country. While we ship to 80+ countries, the importation of certain medications may be restricted or regulated. If your package is seized by customs authorities, we will reship once (free of charge) to the same or alternative address.

To qualify for a reship due to customs seizure:

• You must provide official documentation or notification from customs authorities, or tracking evidence confirming seizure.
• The request must be made within 90 days of the original shipment date.
• AllCareMedicines is not liable for any customs duties, fees, or fines incurred.

We strongly advise checking your country's customs regulations before placing an order. Our customer support team can advise on known restrictions.

We ask that customers contact our support team to resolve any issue before initiating a chargeback with their bank or payment provider. Most issues are resolved within 1–2 business days. Raising an unjustified chargeback may result in account suspension and may be reported to fraud prevention services.

If a chargeback is filed, we reserve the right to dispute it by providing transaction records, shipping proof, and communication history to the relevant payment processor.

Our dedicated returns and support team is available to assist you:

• Email: returns@allcaremedicines.com
• Phone: +1 (800) 555-0199 — available 24/7
• Live Chat: Available on our website during business hours (9 AM – 9 PM EST)

Please have your order number ready when contacting us. We aim to acknowledge all queries within 4 hours and resolve them within 2 business days.